Warranty & Return of Goods Policy
Pavtek Return of Goods Policy
Goods must have been purchased directly from Pavtek. We will only discuss the return of goods with whom the goods were invoiced to.
Any goods that are short supplied or incorrectly supplied must be brought to Pavtek’s attention immediately, prior to the opening of packaging and fitment.
Order & confirm your parts carefully
It is the onus of the purchaser and fitter to ensure that the goods supplied by Pavtek are correct for the application prior to fitting and or assembly. Pavtek will not accept any costs, freight charges, loss of income or damages from the fitting and or assembly of supplied goods.
Goods Return Form:
Before the return of goods to Pavtek, you must contact us on (03 94087726) with your invoice number and reason for return of goods. Once you contact us we will either email or fax you a “Goods Return Form” that you must fill out and return to us with your returning goods.
Return of goods:
Goods returned to Pavtek must have all freight prepaid. Pavtek does not cover the costs of freight for goods being returned.
Goods being returned must be in original packaging and complete.
Goods including the packaging must not be ripped, damaged, dirty or greasy.
Goods must have all the instructions, stickers and paperwork that was originally supplied.
Pavtek will not accept return of goods 14 days from date of invoice.
Pavtek will not accept the return of goods for special order in or custom manufactured goods.
Pavtek will not accept the return of goods that have been fitted, used, altered or damaged in any way.
All goods returned to Pavtek will be subject to a 15% restocking and handling fee.
Exceptions to our policy:
There can be an exception to our policy if Pavtek agrees that the goods supplied by Pavtek are not what was ordered.
Warranty of Goods Supplied:
All goods supplied by Pavtek will be subject to the manufactures warranty.
Warranty items must be returned to Pavtek within 90 days from invoice date.
If warranty goods are returned to Pavtek with the “Good Return Form” completed we will then discuss and forward the claim onto the manufacture of the goods on your behalf.
Once the manufacturer has investigated the claim they “may” then at their discretion decide to decline the claim, credit, repair or replace the goods.
Pavtek Built Engine & Cylinder Head Warranty:
Due to the various power levels and applications of our engines and cylinder heads we do not have a one warranty fits all policy. If you are interested in the purchase of one of our engine or cylinder head packages please discuss this with our sales team on (03) 94087726